|Long Term Care Homes
|For urgent problems, such as harm, neglect or danger to residents - call the Long-term Care ACTION Line toll-free at 1-866-434-0144. TTY users call 1-800-387-5559.
|Reporting Harm If you see or suspect a retirement home resident is being harmed or is at risk, call 1‐855‐275‐7472.
Learn more about how to report abuse from the Community Legal Education Ontario and from our provincial government “Information about elder abuse” here https://www.ontario.ca/page/information-about-elder-abuse PLEASE NOTE: If you suspect abuse and the resident’s safety is in immediate concern, call the police.
Do You Have a Non-Urgent Complaint Regarding a Long-Term Care Home?
Complaints regarding a long-term care home can be made to the Long-Term Care Family Support and Action Line. To find out how to make a complaint visit our provincial government’s “Long-term care home complaint process” webpage here https://www.ontario.ca/page/long-term-care-home-complaint-process
Do You Have a Non-Urgent Complaint Regarding a Retirement Home?
Visit the “Complaints” section of the Retirement Homes Regulatory Authority’s website to learn more about making a complaint about a retirement home.