|Long Term Care Homes||For urgent problems, such as harm, neglect or danger to residents - call the Long-term Care ACTION Line toll-free at 1-866-434-0144. TTY users call 1-800-387-5559.|
|Retirement Homes||Reporting Harm If you see or suspect a retirement home resident is being harmed or is at risk, call 1‐855‐275‐7472.|
Learn more about how to report abuse from the Community Legal Education Ontario and from our provincial government “Information about elder abuse” here https://www.ontario.ca/page/information-about-elder-abuse PLEASE NOTE: If you suspect abuse and the resident’s safety is in immediate concern, call the police.
Do You Have a Non-Urgent Complaint Regarding a Long-Term Care Home?
Complaints regarding a long-term care home can be made to the Long-Term Care Family Support and Action Line. To find out how to make a complaint visit our provincial government’s “Long-term care home complaint process” webpage here https://www.ontario.ca/page/long-term-care-home-complaint-process
Do You Have a Non-Urgent Complaint Regarding a Retirement Home?
Visit the “Complaints” section of the Retirement Homes Regulatory Authority’s website to learn more about making a complaint about a retirement home.