Urgent Concerns
If you are concerned about a resident’s health, safety, rights, or well-being, this page will help you find the appropriate next step.
If someone is in immediate danger, call 911.
Is your concern urgent?
If you believe a resident is experiencing abuse, neglect, or another situation that requires immediate attention, report it right away using the appropriate contacts below.
For urgent problems, such as harm, neglect or danger to residents – call the Long-term Care ACTION Line toll-free at 1-866-434-0144. TTY users call 1-800-387-5559.
Reporting Harm If you see or suspect a retirement home resident is being harmed or is at risk, call 1‐855‐275‐7472.
Is your concern about a home?
Complaints regarding a long-term care home can be made to the Long-Term Care Action Line. To find out how to make a complaint visit our provincial government’s Long-term care home complaint process webpage.
Visit the “Complaints” section of the Retirement Homes Regulatory Authority’s website to learn more about making a complaint about a retirement home.
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