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COVID-19 Updates

Virtual Visits Toolkit

Helping people use technology to see and connect with their families during the COVID-19 pandemic is absolutely critical. Never before have residents in long-term care and retirement communities felt more isolated and removed from normal life. The mental and emotional wellbeing of many are at stake.

This toolkit has been developed to help any long-term care or retirement residence team to take on the task of setting up scheduled video calls between residents and their loved ones. The content was prepared by Family Councils Ontario, the Ontario Association of Residents’ Councils, and Tech Coaches Inc. as part of a collaborative partnership rooted in crisis resolution. They were actively informed by frontline examples of video calling initiatives that have launched with success since the COVID-19 pandemic started.

This toolkit will provide you with the information and support you need to start a Virtual Visits program at your home. The toolkit contains information on what's needed to organize video calls, common barriers and solutions, FAQs, promising practices, a suggested implementation schedule, and contact information for Tech Coaches Canada, the Ontario Association of Residents' Councils, and FCO. We're here to help you develop and deliver a Virtual Visits program so please get in touch with us for support.

Virtual Visits Toolkit

Tools to help you through the process

Zoom Tools

Skype Tools


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The views expressed in this publication are the views of OARC and do not necessarily reflect those of the Province.